Take pride in knowing that we stock all products that we sell. Most orders are shipped within 24 business hours. If for some reason an item you ordered is out of stock, we will notify you either by phone or email. In order to process your order smoothly, we strongly recommend you to use the same address for both your shipping and billing address or your order could be delayed for verification. All items are professionally packed to ensure safe shipment.
Shipping – Canada
Canada Post shipping is available for all 48 continental US states and most locations in Canada.
If the shipping fee for your order is more than the standard shipping rate, your order will be placed on hold until all costs have been confirmed and agreed upon.
Other Express shipping options are also available. Please E-mail or call us at 1-888-210-2888 for pricing on upgraded shipping options.
Ground Control Electronics is not responsible for shipping damages or lost package. In the rare case that there are issues, we will submit a damaged or lost package claim form with that carrier. Shipping damages and/or shortages must be reported to the carrier within 3 days.
Tracking number will automatically be emailed to email address you provide to us within 24 hours of shipment.
Back orders and Special Orders
On occasion, we temporarily run out of stock for a particular item that is regularly in stock. This dramatically increases the time it takes to ship your item. If your item is back ordered, we will send you an email notifying you of this. You have the option to wait until stock arrives, upgrade to another product or a full refund right away. If we’re unable to complete your order, we will send you an email and issue a refund.
If you cancel your order after it has been shipped, you will be responsible for all charges associated with shipping and handling.
Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling.
We welcome MasterCard, Visa, American Express, Interact Online
If you are mailing payment, please include a printout of the checkout page so we know what item(s) the payment is for.
Not Returnable Digital Downloads
No returns accepted. All sales are final, No refunds, exchanges, or credits. If merchandise is defective, we will replace it within 14 days of the product delivery date. Defective item or content discrepancies must be reported within 14 days of delivery. You must notify us within 14 days of receiving the item by email or phone. Return Merchandise Authorization (RMA) number is required for any returned merchandise. Buyer must contact us for a RMA # prior to shipping it back. Packages returned without an RMA number will be refused and rejected. Returns must have all original packaging and accessories. Item must be shipped back in new, ready-to-sell condition and properly packed. Units returned and found not to be defective are subject to a 35% restocking fee and item will be sent back to the customer at their expense. All shipping charges are not refundable. We will not accept any responsibility for items lost or damaged during return transit. In the rare event that we make an exception of our return policy, the customer will be charged a 35% restocking fee, with no exceptions.
Please note that we do not support the use of third party illegal software. If you load third party software onto your receiver, you are taking the chance of damaging the receiver and are voiding your manufacturer’s warranty by doing so. All FTA receivers are intended for legal use only to receive FTA (Free-To-Air) Public channels only. Packages which are returned to us will be refused and the customer will be responsible for paying the return shipping. If you have any issues with your FTA receiver, please contact the manufacturer directly for support.
If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from the manufacturer or make arrangements to repair the product. In many cases, the manufacturer can diagnose and resolve concerns over the phone. IMPORTANT: Please make sure to fully troubleshoot all problems and contact the manufacturer and/or forum support sites for help before contacting us for an exchange. Units returned and found not to be defective will be returned at the buyer’s expense and are also subject to a 15% restocking fee.
You must obtain a Return Merchandise Authorization (RMA) number within the guarantee return period for the products, and all RMA must be obtained by emailing [email protected] Ground Control Electronics will not accept returns without prior authorization
Credit Card charge back
If you place a charge back with your credit card company (on purpose or by mistake) for an order that you placed and received, there will be a $50.00 research fee charged to your account upon reversal of the charge back by our merchant provider to cover our investigative expenses to prove that you did make the purchase and that you did receive it . NO EXCEPTIONS! – If you do not remember making the purchase – call the number on your statement next to the charge BEFORE calling your bank!
If you wrongfully and fraudulently dispute a credit card charge, LOOL IPTV STREAN INC will turn all your information, including, but not limited to address, phone number, and IP address to a third-party collection agency. Your account will be reported to all credit bureaus as a delinquent collection account and this will severely damage your credit rating for at least the next seven (7) years. Credit card fraud is a crime and will not be treated lightly. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.
We consider credit card charge backs to be fraud if you made no reasonable effort to notify us that a problem existed, indicate the transaction was not as described, or to resolve or clarify a situation or matter. A simple phone call, email or letter normally resolves any misunderstandings.
All products are sold with manufacturer’s limited warranty. If the merchandise happens to be dead-on-arrival (DOA), we will replace it. We must be notified of defect within 14 days of receiving the item by email or phone. Defective items will be replaced with the same item. The customer must, to the best of their ability insure the merchandise is defective and no operator error is involved. The DOA 14 Day Exchange Policy only covers merchandise that has manufacture defects. It does not cover damage caused by factors out of the control of Ground Control Electronics or the improper use or handling of the merchandise by the customer. Improper use or handling includes such things as using 3rd party software, improper connections, and/or improper operating environments.
After our 14 day exchange warranty has expired, you must contact the manufacturer for warranty service.
We do not provide or condone the use of third party software. Our satellite receivers are designed and intended for 100% legal use only. We will refuse sale to anyone whom we believe intends to use our product illegally or sell our products for illegal use. We do not support piracy and we do not warranty your attempts to circumvent any satellite signals that are not public (Free-To-Air or FTA) signals.